Start free
The Free plan costs nothing and needs no card, so you can try TheTourKo before you pay for anything.
Cancelling
- You can cancel a paid plan at any time: write to [email protected] from the workspace owner's or billing contact's email address (once online checkout is available, you can also do it in the app).
- Cancellation stops the next renewal. Your plan stays active until the end of the month or year you have already paid for, then the workspace moves to the Free plan.
- Nothing is deleted because you cancelled. If your workspace has more than the Free plan allows, you can't add more (for example, publish another demo) until you are back within its limits or upgrade again.
- You can also delete a workspace or organization; it is permanently erased after 30 days.
Refunds
- Payments for monthly and yearly plans, extra creator seats and other charges are not refundable, in full or in part, including for unused time, unused AI credits or a downgrade during a billing period.
- When you cancel, you keep what you paid for until the period ends instead of receiving a refund.
Billing errors
If you were charged twice, charged after cancelling, or charged the wrong amount because of an error on our side, write to [email protected] within 30 days of the charge. We will check it and refund the incorrect amount to the original payment method; banks usually take 5 to 10 business days to show it.
Changing plans
- Upgrades take effect at once.
- Downgrades take effect at the next renewal.
Your statutory rights
Nothing in this policy limits rights you have under the Consumer Protection Act 2019 or other law that cannot be excluded. Complaints can be sent to our Grievance Officer (see Contact).